Koboi89 Privacy Policy – Malaysia Personal Data Protection

Koboi89 ("we", "platform", "Koboi89") is an online betting platform built to serve Malaysian players. We deeply value the trust you place in us when you register and use Koboi89's services, and we take our responsibility to protect your privacy very seriously.

This Privacy Policy is drafted in accordance with Personal Data Protection Act 2010 (PDPA) Malaysia and international best practices in data protection. This document clearly and transparently explains:

• The types of personal data we collect from you.
• How and why we collect that data.
• How we use and protect your personal data.
• Parties that may have access to your data.
• Your rights regarding your personal data at Koboi89.

This Privacy Policy applies to all users of the Koboi89 platform, including visitors without an account, registered members, and VIP members. By browsing the website or using any Koboi89 services, you agree to the terms of this Privacy Policy.

Koboi89 upholds the principle of "minimum data collection" — we only collect information that is genuinely necessary to provide you with a safe, high-quality service. The categories of data we may collect are as follows:

3.1 Data You Provide Directly

The majority of the data we collect comes directly from you when you interact with Koboi89, including:

• When registering a new Koboi89 account.
• When completing the identity verification (KYC) form.
• When making deposits or withdrawals via Touch 'n Go, GrabPay, DuitNow, FPX, Boost, or ShopeePay.
• When contacting the Koboi89 customer support team.
• When participating in Koboi89 promotions or surveys.

3.2 Automatically Collected Data

When you use the Koboi89 platform, our systems automatically collect certain technical information to ensure the platform runs smoothly, securely, and is tailored to you. This includes your IP address, device information, session cookie data, and platform usage patterns.

3.3 Data from Authorised Third Parties

In certain cases, Koboi89 may receive information from trusted third parties, such as payment providers (to verify transactions), identity verification partners, or analytics vendors — all subject to strict data protection agreements.

Koboi89 uses collected personal data solely for legitimate and necessary purposes. The primary purposes are as follows:

• Account Management: Creating, verifying, and securely managing your Koboi89 account.
• Payment Processing: Processing deposits and withdrawals via your preferred Malaysian payment method.
• Identity Verification (KYC): Verifying your identity to comply with anti-money laundering legal requirements.
• Customer Support: Providing technical support and resolving any enquiries or complaints you may have.
• Platform Security: Detecting and preventing fraud, account abuse, and unlawful activity.
• Experience Personalisation: Personalising content, promotions, and game recommendations based on your preferences.
• Marketing Communications: Sending you relevant Koboi89 promotional information (with your consent).
• Analytics & Improvement: Understanding how the Koboi89 platform is used in order to improve the user experience.
• Legal Compliance: To fulfil applicable legal obligations, regulations, and directives issued by relevant regulatory authorities.

Koboi89 does not sell your personal data to any third party. However, in limited and controlled circumstances, we may share your data with the following parties:

5.1 Third-Party Service Providers

Koboi89 works with trusted service providers that assist us in operating the platform, including payment processors, identity verification service providers, and technical infrastructure providers. All such providers are bound by strict confidentiality and data protection agreements with Koboi89.

5.2 Legal Compliance

Koboi89 may be required to disclose your personal data to relevant authorities where we believe such disclosure is necessary under applicable law, such as in the case of financial fraud investigations or valid court orders.

5.3 Business Transfer

In the event of a merger, acquisition, or transfer of Koboi89's assets, your personal data may be transferred as part of that transaction. You will be notified in advance and have the right to opt out.

Koboi89 continuously invests in the latest security technologies and procedures to protect your personal data from unauthorised access, loss, or misuse. Key security measures we have in place include:

• 256-bit SSL Encryption: All communications between your device and Koboi89's servers are protected with banking-grade SSL encryption.
• Data-at-Rest Encryption: Sensitive data stored in the Koboi89 database is encrypted using AES-256.
• Two-Factor Authentication (2FA): Koboi89 supports 2FA as an added layer of protection for your account.
• 24/7 Monitoring: Our systems are continuously monitored to detect any suspicious activity or intrusion attempts.
• Strict Access Controls: Only authorised Koboi89 staff who require access to specific data are permitted to do so, based on the principle of least privilege.
• Regular Security Audits: Koboi89 undergoes periodic independent security audits by external firms to ensure our systems consistently meet the latest standards.
• Incident Response Plan: Koboi89 has clear procedures in place to handle any data breaches and will notify affected members within the timeframe required by law.

The Koboi89 platform uses cookies and similar tracking technologies to enhance your experience, maintain session security, and understand how our platform is used.

7.1 Types of Cookies We Use

• Essential Cookies: Required for core platform functions such as login sessions and security. Cannot be disabled.
• Preference Cookies: Saving your preferences and settings such as language and display theme.
• Analytics Cookies: Collects anonymised usage data to help us understand usage patterns and improve the platform.
• Performance Cookies: Helping us identify and resolve technical issues that affect platform performance.

7.2 Managing Cookies

You can manage or disable cookies through your browser settings. However, disabling essential cookies may affect the functionality of the Koboi89 platform, including your ability to log in to your account.

Koboi89 retains your personal data only for as long as necessary to fulfil the purposes set out in this Privacy Policy, or as required by applicable law.

8.1 Data Retention Period

• Active Account Data: Retained for the duration of your Koboi89 membership and for 7 years after account closure (PDPA & AML requirements).
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysian financial regulatory requirements.
• Support Communication Logs: Retained for 3 years for reference and dispute resolution purposes.
• Session Cookie Data: Automatically deleted after the session ends or when you log out.
• Anonymised Analytics Data: May be retained longer as it cannot be linked to any specific individual.

8.2 Data Deletion

Once the retention period expires or you request deletion of your data (subject to any ongoing legal obligations), Koboi89 will securely delete or anonymise your personal data using industry-recognised methods.

Please note that we may be unable to delete data required to fulfil legal obligations, such as financial transaction records mandated under Malaysia's anti-money laundering laws.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and Koboi89's commitment to your privacy, you have the following rights regarding your personal data:

Koboi89 strictly prohibits use of the platform by individuals under the age of 21. Our platform and services are not designed, targeted, or intended for children or minors.

Koboi89 does not knowingly collect personal data from minors. Should we discover that a registered user is under the age of 21, we will immediately:

• Immediately freezing the account in question.
• Delete all personal data associated with that account.
• Refunding any available account balance through an appropriate method.

If you believe that someone under the age of 21 has registered a Koboi89 account, please contact us immediately at support@koboi89.ws so that immediate action can be taken.

Koboi89 reserves the right to amend or update this Privacy Policy at any time to reflect changes in our privacy practices, new legal requirements, or improvements to our services.

When material changes are made to this Privacy Policy, Koboi89 will:

• Updating the "Last Updated" date at the top of this document.
• Sending a notice to your registered email address for significant changes.
• Displaying a clear notice on the Koboi89 platform for a reasonable period.

Your continued use of the Koboi89 platform after any Privacy Policy changes take effect will be considered your acceptance of those changes. If you do not agree, you should stop using the platform and close your account.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way Koboi89 handles your personal data, we encourage you to reach out to us directly. We are committed to resolving any issues promptly and transparently.